Other Services

Jeanna Rae offers 2 "Other Services":

(1) Custom Leasing / Manager / Maintenance Training (Classes/Workshops)

(2) Troubleshooting Performance Issues (Rental / Occupancy) For Your Property

These other services are explained further below:

(1) Custom Leasing / Manager / Maintenance Training (Classes/Workshops)

JRP Consultants, Inc. offers custom training which can be customized to meet the needs and objectives of the private investor up to the large property management firm. The training may be offered on site or at a more advantageous training facility.

Here are some of the advantages of Custom Training:

A large number of staff can be trained quickly and consistently with the same course content or topic.

Specific training needs and/or introduction of special marketing programs concerning the overall portfolio or management company can be easily addressed in this training setting.

Training can be tailored to compliment new policies or procedures being introduced to the company as well.

It provides a positive forum for acknowledging performance and building company cohesiveness.

Specific training needs and/or introduction of special marketing programs concerning the overall portfolio or management company can be easily addressed in this training setting.

It provides a very cost-effective way to consistently provide training for a large number of employees.

Available Custom Training Classes/Workshops

The 5 following training classes/workshops have been specifically developed for residential property management:

(1) Developing Effective Leasing Skills

Possible Training Topics

Telephone Techniques

Sales Presentation

Closing Techniques

(2) Improving and Sustaining Occupancy

Possible Training Topics

Troubleshooting Your Property! (See below for more information.)

Developing a Prospect Follow-up Program that Works!

Improving Resident Retention through Exceptional Customer Service

Learning Your Market and Developing Effective Marketing Strategies

(3) Legal Issues and Compliance

Possible Training Topics

Oregon Landlord Tenant Law

Understanding OSHA’s Hazard Communication Standards

Avoiding Sexual Harassment Issues in the Workplace

Understanding Fair Housing Guidelines in the 90’s

(4) Improving Personal Effectiveness

Possible Training Topics

Time Management for the Property Management Professional

Building a Winning Management Team

Building Negotiating Skills and Effective Communication

Handling the Difficult Person

Dress for Success…from the Inside Out!

(5) Maintenance Operations and Personnel

Possible Training Topics

Developing a Preventive Maintenance Program

Time Management Skills for Maintenance Staff

Class Time:

Each class topic has been designed as a 3-hour presentation with a charge of $750 (based on the hourly rate of $250/hour) plus applicable traveling expenses.

Method of Instruction:

Class lecture and discussion, role-playing, case studies, video and overhead presentations
NOTE: We can create custom 3 hour training seminars for topics not on the above list...

(2) Troubleshooting Performance Issues (Rental / Occupancy) For Your Property

JRP Consultants, Inc. provides assistance to our clients in determining why a property may not be performing to projected levels of occupancy. One single factor or a combination of several factors may be the problem. We have been very successful in troubleshooting a property based on a hands-on approach to the problem through an actual site visit to the property.

Troubleshooting will include the following:

Review current market rates and concession/incentives being offered by competitive properties in the submarket

Perform a site visit to the subject property to assess the following:

Initial curb appeal and overall property presentation
Signage
Quality of market ready apartments
General organization of maintenance staff and shops
Timeliness of service requests
Office organization and general Impression
Responsiveness of the office staff
Presentation of “show apartments”, mini models, and furnished models (if any)
Review of resident programs
Sales skills demonstrated by the leasing staff

Following the site visit, we will provide an overview of our findings with recommendations for a practical marketing plan specific to the property.

Additional information that is helpful prior to the site visit includes the following:

Current brochures or marketing pieces in use.

Names and titles of onsite staff.

Traffic sheets from the previous 6 week period prior to the site visit.

Information sheet of current rental rates, concession/incentives being offered and current availability. A breakdown of the product mix will be helpful (total number of 1x1’s, 2x1’s, etc.)