Jeanna Rae Property Consultants, Inc.
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2011 Class Offerings

Class Information

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Quick Start ''2'' Apartment Management Class

Once you understand how to effectively rent apartments, it is time to develop your management skills and build effective time management and communication skills.

Take your marketing and management skills to the next level!

The Quick Start “2” Apartment Management Class covers these important areas:

  • Resident Retention
  • Level 2 Marketing: Finding New Prospects
  • Time Management: Essentials for Productivity
  • Building Communication Skills & Conflict Resolution

    • Course Outline

    9:00AM – 4:00 PM (One Hour Lunch Break)

    Resident Retention
    “Red Carpet Treatment”

  • 30-60-90 Day Resident Contact Program
  • What do Residents REALLY want?
  • Working a Lease Renewal Plan
  • Introducing Rent Increases

    • Time Management

  • Quality vs. Quantity of Work Hours
  • Organization is the KEY
  • A GREAT Follow-up System
  • Setting Activity Goals
  • Balancing Work and Home Life?

    • Building Communication & Conflict Resolution Skills
    The Art of “Listening”

  • Defining Expectations
  • Emotional “Bank Accounts”
  • Handling the Difficult Resident
  • Face the Problem – NOT the People!

    • "One or our managers and her staff heard Jeanna Rae speak at a seminar sponsored by 'For Rent" Magazine'. They came back so fired up they leased 9 apartments that week in a very competitive market"
    Paul Nelson, CPM®, CCIM®
    President, Key Property Services, Inc.
    Vancouver, WA

    Jeanna Rae Petty, CPM®, brings her experience, from being an onsite residential manager to regional property manager and corporate trainer, and shares her knowledge and “survival techniques” for success. You will enjoy her sense of humor, energy, passion and dedication to the industry and its professionalism.

    “I normally don’t rate any seminar as excellent, but this one is!” Lori Michelson,
    Marketing Assistant
    Silvercrest Properties
    Minneapolis, MN

    How You Will Benefit

    The Quick Start “2” Class has been designed to broaden your skills and effectiveness in areas of marketing, time management, resident retention, communication and resolving conflicts within the workplace. You will learn valuable ways to keep your residents, resolve their problems and stabilize your occupancy. You will learn how to work smarter and have more time and “balance” in your work/home life. You will also learn how to “listen” and communicate more effectively.

    “Jeanna Rae is genuine. She has been where you are and has great insight to share!” Debra Dury, Occupancy Mgr. Kellenbeck Properties Boise, Idaho

    Who Should Attend

  • Leasing Agents
  • Assistant Managers
  • Managers
  • Trainers
  • Property Managers
  • Property Owners

    • Fee of $149 Includes

  • Comprehensive Seminar Notebook with Course Notes
  • Sample Forms and Worksheets
  • Certificate of Training
  • Refreshment Breaks

    • About The Instructor

    Jeanna Rae Petty, CPM® is a dynamic trainer & speaker with over 25 years experience in real estate and property management. She has been setting the Pacific Northwest on fire with her ability to teach dynamic sales techniques and empower her audience to make a difference!

    “I just recently got my first shop and received 230 out of 250 points! I really appreciated the time and effort you take to teach others about this “crazy” business. Your kindness is greatly appreciated…”
    Brenda Cowling
    Leasing Agent, Portland, OR

    Custom and On-Site Training Available

    JRP Consultants, Inc. can bring this course to your site for large groups or design a custom training seminar specific to your goals and objectives.

    For more information contact:
    Paul Pauley at (503) 366-1303
    e-mail: paul.pauley@jrpconsultants.com